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unlocking/release my phone

WinnieWinnie FreedomPop Newbie Posts: 1
Hi

I have a iphone 5 used for more than 6 month. I will travel in China in Nov this year. Could I get it unlocked to use it over there. The support link below said I am qualified. Please give me the procedures to unlock the phone.

https://support.freedompop.com/app/answers/detail/a_id/2139/kw/unlock

Cheers
Winnie

Comments

  • Jacob SimsJacob Sims FreedomPop Newbie Posts: 3
    I have the same issue. I cannot find the "ask a question link" to get my i5 unlocked. Whenever I attempt to log in to support it doesn't work. I can log into my account just fine. Please give me exactly what I need to get my i5 unlocked. It's been over 6 months now. Somewhat frustrating to call because it's not possible to get through to a person.
  • Jacob SimsJacob Sims FreedomPop Newbie Posts: 3
    That link does not work. :'(
  • Jacob SimsJacob Sims FreedomPop Newbie Posts: 3
    I have the same issue with trying to unlock my i5
  • Melissa AckermanMelissa Ackerman FreedomPop Newbie Posts: 1
    Go to support then scroll down until you see "submit a ticket" where you can request it.
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