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'No Service' past 2 days

smh230smh230 Posts: 1FreedomPop Newbie
Started using FreedomPop couple weeks ago, all fine for first week after iphone unlocked, but 2 days ago mobile network disappeared and it just says 'No Service', so I can only use over WIFI. Apparently I still have plenty of mobile data left (205Mb) as well as texts and minutes. Anyone else experienced this?
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Comments

  • WWongWWong Posts: 5FreedomPop Newbie
    My father is having the same issue. He was using data just fine on this talk, text + data sim card, and three days ago all internet access says he's offline. Calls and text stopped working. But he still has 1.97 Gigabytes of data left, never got close to account suspension. I paid for that data. And I can't contact Customer Service to find out more.
  • TheroThero Posts: 2FreedomPop Newbie
    I had this issue with my iphone. I sent an email through text support. It was something on their end and they reset it and all was good again.
  • PhDJPhDJ Posts: 2FreedomPop Newbie
    Having the same problem. I used their "Contact Us" form and it's been more than 2 days waiting for a response :-1:

    Is there another way to contact FP?
  • Jam_manJam_man Posts: 1FreedomPop Newbie
    @Karina M Having the same problem - No data service even though it was working for a while till it stopped, I have full data signal and the APN settings are correct. Can you have someone go into the back-end and reset my account? Thanks!
  • sue9798sue9798 Posts: 1FreedomPop Newbie
    Same problem with all our family members none are getting any calls from yesterday
  • Amanda RobinsonAmanda Robinson Posts: 2FreedomPop Newbie
    I am having this issue too. It is very frustrating. Please can someone from Freedompop sort this out.
  • Amanda RobinsonAmanda Robinson Posts: 2FreedomPop Newbie
    I am having the same issue. Freedompop support send me a generic response to my support ticket about data usage. My month has reset and it still doesn't work. I wasted 100mb given to me by a friend last month because I could not use data at all. Very frustrating. Please can someone remedy this.
  • Bonnie WozniakBonnie Wozniak Posts: 1FreedomPop Newbie
    same problem
  • PhDJPhDJ Posts: 2FreedomPop Newbie
    Has anyone else noticed this in their account status?

    Billing Cycle: Starts after your device ships

  • Ben TrafficanaBen Trafficana Posts: 2FreedomPop Newbie
    My phone same thing. Contacted tech support 4 days ago with no reply. Has anyone successfully rectified problem?
  • scarr85scarr85 Posts: 1FreedomPop Newbie
    edited September 2016 #12
    Same issue here. Says my data usage is full and shows an error on the usage page. This is after they gave us 200mB bonus on our accounts for an issue last weekend. Hope they respond, I need to use this at a conference tomorrow.
  • Ian Burrows Ian Burrows Posts: 1FreedomPop Newbie
    Same here was fine earlier in week. No data but account showing fine no issues.

    Sent ticket still waiting .....
  • hur.zhang@gmail.com[email protected] Posts: 7FreedomPop Newbie
    Same issue too.
  • Darren RougierDarren Rougier Posts: 2FreedomPop Newbie
    Same issue can somebody please help
  • Darren RougierDarren Rougier Posts: 2FreedomPop Newbie
    :'(
  • CoryMalakowskyCoryMalakowsky Posts: 16FreedomPop Newbie
    Just wanted to throw in my 2 cents that my wife and I both had this happen. I thought it was because I didn't update my credit card quick enough when it expired, but it wasn't supposed to charge yet and has all the same issues as you guys.

    Would love a solution or account reset!
  • Stephen MilesStephen Miles Posts: 11FreedomPop Newbie
    any solution to this? my global sim car has been working fine up until the other day and now it has stopped working. I have full bars for signal strength, but no data. Works fine when connected to the wifi though. I have removed and re-added the APN's but still have not been able to get it to work.
  • SmurfSmurf Posts: 9FreedomPop Newbie
    Same issue.
  • Milano IndustriesMilano Industries Posts: 1FreedomPop Newbie
    Same issue was working fine as of yesterday no service. Still getting bars just no internet. please reset my account
  • sirvamansirvaman Posts: 1FreedomPop Newbie
    Ditto. please reset my account.
  • Gabriel WillmanGabriel Willman Posts: 4FreedomPop Newbie
    I'm also having the same issue as all the other people posting from May 2017, although I assume that it's actually a different issue than the original post from Sept 2016...

    Service on my Global Sim went out on 4/29/17 and hasn't returned. It isn't a coverage issue, I tested a friend's Freedompop phone in the same area and it had no problem connecting. From what people have said in other posts, it sounds like it's either a Global sim hardware and/or account issue. Either way, 5 days without service and counting...
  • rhonda677rhonda677 Posts: 8FreedomPop Newbie
    It happened to my phone and my Novatel hotspot at the end of April. I tried all the tech suggestions to no avail.
  • ortonbenortonben Posts: 2FreedomPop Newbie
    Same problem, how do we fix it?
  • travelerdtravelerd Posts: 1FreedomPop Newbie
    Having the same problem. It was working fine and then at the end of April my Global sim stopped working. There is coverage and I have a good signal. My account looks fine.
  • [Deleted User][Deleted User] Posts: 0 admin
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