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Unable to downgrade my account

kevalovekevalove Posts: 2FreedomPop Newbie
edited September 2016 in Downgrade Account #1
whenever i try to downgrade my account i get this error? We've experienced a problem changing your Data Plan due to a billing error. Please update your payment method on the Billing Settings page, and try again.

Can you downgrade my account to the free basic plan please?

thanks
Post edited by kevalove on

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    kevalove said:

    whenever i try to downgrade my account i get this error? We've experienced a problem changing your Data Plan due to a billing error. Please update your payment method on the Billing Settings page, and try again.

    Can you downgrade my account to the free basic plan please?

    thanks

    @kevalove
    Hope all is well, I will be sending you a Private Message in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

  • cdcostacdcosta Posts: 15FreedomPop Newbie
    Hi, I am experiencing the same issue. Whenever I downgrade, I get an error on the Freedompop website. Please help!
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