How can I contact FreedomPop

davidjwarddavidjward Posts: 2FreedomPop Newbie
I can not access the support section as it does not recognize my password no matter how many times that I have changed my password. I can not contact by phone as I keep getting a recording telling me that only premium services can contact the service department-I tried using the [email protected] email but it keeps bouncing-is this what I can expect from the services department??

Comments

  • also_hueyalso_huey Posts: 4FreedomPop Newbie
    I have the same complaint. I'd also add that (unless this goes through) all of my previous attempts at posting to this forum appear to have failed. Now, I work at a large helpdesk, and I understand the pressure to keep support costs down, but "make it impossible for people to contact you" seems a little extreme...
  • PaiWoraPaiWora Posts: 6FreedomPop Newbie
    I got the same situation as you when I was on 1st week after receiving my SIM card. First several calls I made it in late afternoon and got kicked out from answering voice. Try to call the support with the number you have in early morning and tell the customer support that what happened. I have successfully talked to tech guys.
  • donna guertindonna guertin Posts: 6FreedomPop Newbie
    My phone has been frozen on emergency use only for a week, I can't get hold of anyone. Please help
  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    Currently this is a known issue that they are working on. I am not 100% certain how they site works in the UK, but other users in the US have been able to bypass this by logging onto your account. Than clicking the support tab. If you see over to the right it ask you to login, refresh the page. This sometimes works. Some have also mentioned using a different browser. You might try this to get you by, till the Dev group get the site repaired.

    If you need assistance, Please create a new Discussion here on the forum with your issue, in the correct category. It is possible that they can handle the issue here on the forum instead.

    Hope this helps,
    NJ

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

  • Ba_1Ba_1 Posts: 1FreedomPop Newbie
    Cannot view or edit port out information as message in red reads "An Error Occurred. Please try again" Any amount of trying over many days results in the same way.

    There appears to be no way to contact STS Media Inc. DBA Freedompop currently:
    There is no email support information and the listed telephone is no longer in service. The listed company address 1100 Glendon Ave #700, Los Angeles, CA 90024-3511 is no longer valid as the company has moved out. (Per the building security desk they have moved to Century City, Los Angeles but there is no evidence of/information on this). City of Los Angeles Office of Finance registration of active businesses (updated every month) shows the same invalid address and phone number. STS Media has agreed to sell the FreedomPop brand to Red Pocket Mobile but there is no information as to the sale having been concluded and transfer of freedompop accounts to Red Pocket Mobile.

    Contact update request for STS Media Inc. to resolve porting out problem noted above.
  • [Deleted User][Deleted User] Posts: 0 admin
    Ba_1 said:

    Cannot view or edit port out information as message in red reads "An Error Occurred. Please try again" Any amount of trying over many days results in the same way.

    There appears to be no way to contact STS Media Inc. DBA Freedompop currently:
    There is no email support information and the listed telephone is no longer in service. The listed company address 1100 Glendon Ave #700, Los Angeles, CA 90024-3511 is no longer valid as the company has moved out. (Per the building security desk they have moved to Century City, Los Angeles but there is no evidence of/information on this). City of Los Angeles Office of Finance registration of active businesses (updated every month) shows the same invalid address and phone number. STS Media has agreed to sell the FreedomPop brand to Red Pocket Mobile but there is no information as to the sale having been concluded and transfer of freedompop accounts to Red Pocket Mobile.

    Contact update request for STS Media Inc. to resolve porting out problem noted above.

    Hello, @Ba_1. Our support team will gladly assist you to resolve this issue. We will be opening a private message regarding this matter as we need to provide and gather personal account information.
This discussion has been closed.