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How to check ticket Status?

nedvbennedvben Posts: 1FreedomPop Newbie
in Suggestions? #1
I submitted a ticket on Sep 29 and it has been over a week but I heard nothing back.
I could not find a way to check the ticket status. Can someone tell me how?
Thanks!

Comments

  • Eat_A_PeachEat_A_Peach Posts: 1FreedomPop Newbie
    #2
    nedvben said:

    I submitted a ticket on Sep 29 and it has been over a week but I heard nothing back.
    I could not find a way to check the ticket status. Can someone tell me how?
    Thanks!

    I've submitted 2 issues to support as well and have only gotten a basic email notice for each one with the ticket #, issue submitted and status. No link and no re-quote of the ticket text. Would also like to know how to find out what the status is and also be able to review the actual text sent to support if needed to reference.
    Peach
  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    #3
    nedvben said:

    I submitted a ticket on Sep 29 and it has been over a week but I heard nothing back.
    I could not find a way to check the ticket status. Can someone tell me how?
    Thanks!

    Eat_A_Peach said:

    nedvben said:

    I submitted a ticket on Sep 29 and it has been over a week but I heard nothing back.
    I could not find a way to check the ticket status. Can someone tell me how?
    Thanks!

    I've submitted 2 issues to support as well and have only gotten a basic email notice for each one with the ticket #, issue submitted and status. No link and no re-quote of the ticket text. Would also like to know how to find out what the status is and also be able to review the actual text sent to support if needed to reference.
    Peach
    @nedvben @Eat_A_Peach
    Sorry for the inconvenience, I will be sending you a Private Message in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

  • James LivingstonJames Livingston Posts: 8FreedomPop Newbie ✭
    #4
    No one at Freedompop seems to have an answer to this question. Please answer the question. How do I find my open tickets? I do not want you to send me a private message, unless there is NO way to find my open tickets. I know of one way. Open a new ticket. After that is submitted a list of recent tickets is listed. I do not have a reason to open a new ticket to use this method. Please advise.
  • kaleemkaleem Posts: 6FreedomPop Newbie ✭
    #5
    Hi Chaps,

    I have managed to find solution to this.

    all you need to do is login and then url should look like

    https://uk.support.freedompop.com/app

    now add /account/questions/list/
    to it and press enter, this should take you to all tickets you have.

    shame there is no link on freedompop website for this but this way you can see all your tickets.

    Alternatively, copy and paste the url below and you will see all your tickets

    https://uk.support.freedompop.com/app/account/questions/list/

    regards,
    Kaleem
  • kaleemkaleem Posts: 6FreedomPop Newbie ✭
    #6
    James Livingston said:

    No one at Freedompop seems to have an answer to this question. Please answer the question. How do I find my open tickets? I do not want you to send me a private message, unless there is NO way to find my open tickets. I know of one way. Open a new ticket. After that is submitted a list of recent tickets is listed. I do not have a reason to open a new ticket to use this method. Please advise.

    Hi Chaps,

    I have managed to find solution to this.

    all you need to do is login and then url should look like

    https://uk.support.freedompop.com/app

    now add /account/questions/list/
    to it and press enter, this should take you to all tickets you have.

    shame there is no link on freedompop website for this but this way you can see all your tickets.

    Alternatively, copy and paste the url below and you will see all your tickets

    https://uk.support.freedompop.com/app/account/questions/list/

    regards,
    Kaleem
  • kaleemkaleem Posts: 6FreedomPop Newbie ✭
    #7
    i have the answer but its not letting me post
  • kaleemkaleem Posts: 6FreedomPop Newbie ✭
    #8
    im trying to post here and on clicking on post , it takes me back here without showing my comments. just typing this message in to see if its blocking because I have URL in it
  • kaleemkaleem Posts: 6FreedomPop Newbie ✭
    #9
    nedvben said:

    I submitted a ticket on Sep 29 and it has been over a week but I heard nothing back.
    I could not find a way to check the ticket status. Can someone tell me how?
    Thanks!

    Hi Chaps,

    I have managed to find solution to this.

    all you need to do is login and then url should look like

    https://uk.support.freedompop.com/app

    now add /account/questions/list/
    to it and press enter, this should take you to all tickets you have.

    shame there is no link on freedompop website for this but this way you can see all your tickets.

    Alternatively, copy and paste the url below and you will see all your tickets

    https://uk.support.freedompop.com/app/account/questions/list/

    regards,
    Kaleem
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