**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY
Hello, I have a defective phone that I would like to replace with a new device. I want to keep the phone number if at all possible, and the current services I pay for monthly. I just want a new device that works. As I understand it, this is how I contact you about this. Please contact me back ASAP so I can figure this out and buy a new device from you. Thank You.