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My account was downgraded to free, I lost my phone number?

Daniel HeidarisafaDaniel Heidarisafa Posts: 1FreedomPop Newbie
Hello. On 10/3/2016, my 30 days of my premium plan ran out and I was downgraded to Freedompop free. That part is fine. What is not fine is that I lost my number, as when I try to use the Freedompop Messaging app, it says I have to choose a new number. The option to use my former number is not there. I tried to contact support regarding this on Monday, and received no response to my ticket with #161003-001552

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  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭

    Hello. On 10/3/2016, my 30 days of my premium plan ran out and I was downgraded to Freedompop free. That part is fine. What is not fine is that I lost my number, as when I try to use the Freedompop Messaging app, it says I have to choose a new number. The option to use my former number is not there. I tried to contact support regarding this on Monday, and received no response to my ticket with #161003-001552

    @Daniel Heidarisafa,
    Sorry for the inconvenience, I will be sending you a Private Message in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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