Paid a full year in advance and get one month of service

newfreedompopusernewfreedompopuser Posts: 9FreedomPop Newbie
We pre-paid a full year in advance one our Global Sim bundle. The service works great for one month and then one day into second month, the phone service disable and the phone says that "You did not signed up for any services yet. Check out the available services below to get the most out of your FreedomPop Global 4G plan". We need help in ensuring that we get the service that we pre-paid for and also uninterrupted service since we paid for 12 months in advance.

Thanks
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