No phone calls, no texts...what is happening?

JbrownmichiganJbrownmichigan Posts: 2FreedomPop Newbie
Dear admins/freedompop...I mailed a freedompop phone from Phoenix, Arizona to Florida to my son who is homeless, sleeping on the streets, no money, no that he could make and receive calls about jobs...but the phone won't make or receive calls, nor send nor receive text messages...I don't know how to contact tech support...I contacted them by email at [email protected] but no answer and it has been 3 days...I am going to have to buy a phone with another carrier just so my son can have a phone to call for jobs and receive calls from jobs...anybody know what to do? If I call customer service for tech support, they will charge me $10 for tech support...any ideas on how to contact tech support without getting charged $10? Thank you in advance for your help.
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