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No internet, phone or txt unless on WiFi

drakeadadrakeada FreedomPop Newbie Posts: 1
Nothing works unless connected to home or office WIFi. Getting the 3G symbol but everthing times out and no connections made when wifi is off. Have iphone 5c. what could be the issues?


  • ralbruralbru FreedomPop Newbie Posts: 8
    My Phone would not register on Mobile Data from bootup with no WIFI.

    Make sure Google Services is NOT Restricted (ALLOW BACK GROUND DATA)

    to make Phone Calls, Text & Voice Messages from boot-up with out WIFI...

    You will probably have to reinstall FreedomPop Messaging and then do a Dialer Soft Reset (##72786#)..

    I just went through this because I had Google Services "Restricted"..


    BTW I love the new FreedomPop Premium Voice. I great call quality on
    calls and can make & receive calls in low signal areas.

  • ralbruralbru FreedomPop Newbie Posts: 8
    OH... On Soft Reset: I did the Soft Reset with NO WIFI on by turning off my WIFI signal. Good Luck..
  • MarikafayeMarikafaye FreedomPop Newbie Posts: 1
    how do you change the google services setting to not restricted ?
  • LIZHONG ZHANGLIZHONG ZHANG FreedomPop Newbie Posts: 1
    I can not find the google services setting either
    Help Please If the way you make sure works
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