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Nexus 5 stuck in "Boot Loop"

lthibeaultlthibeault Posts: 8FreedomPop Newbie
My Nexus 5 is stuck in a boot loop, I don't expect you to know how to fix it, as the boot loader is locked so i cannot attempt to re-image the device manually.
However we are looking to replace this device with another, and want to know how to go about that on the website.
Also we are looking to transfer a number from Verizon Wireless to Freedom pop, and would like to add a line with that existing number.

Thanks in advance.

Comments

  • AngiePAngieP Posts: 295FreedomPop Newbie admin

    My Nexus 5 is stuck in a boot loop, I don't expect you to know how to fix it, as the boot loader is locked so i cannot attempt to re-image the device manually.
    However we are looking to replace this device with another, and want to know how to go about that on the website.
    Also we are looking to transfer a number from Verizon Wireless to Freedom pop, and would like to add a line with that existing number.

    Thanks in advance.

    Hello!

    We are sorry about the inconvenience with your Nexus 5. If you're looking to replace this device you may contact our sales department at 877.848.2810 or may also visit our products page http://www.freedompop.com/products.

    Additionally, you may try the steps provided on the following link to unlock the boot loader: https://www.androidpit.com/how-to-unlock-nexus-5-bootloader

    You can also follow these steps to port in your number from Verizon Wireless https://support.freedompop.com/app/answers/detail/a_id/2055/kw/port in
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