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Trouble Connecting to Network

For starters, I'm having difficulty logging into the support portal. https://support.freedompop.com I am unable to contact support because of this. Brief description of the issue, fill out login form with same creds I use on freedompop.com, an overlay and spinner appear, page simply refreshes and shows the login form again without being logged in.

The reason I want to contact support is, however, my MiFi hotspot no longer automagically connects to the freedompop network. I will have to try again when I get home to provide you with the exact error message. The device is in perfect working order in all respects except for this. Actually "it doesn't connect" might not be entirely accurate, its connected, but I have no internet, and I get a webpage basically telling me to contact support. I would like to use this device this weekend. Please help!

Thanks in advance!

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    shipwreck said:

    For starters, I'm having difficulty logging into the support portal. https://support.freedompop.com I am unable to contact support because of this. Brief description of the issue, fill out login form with same creds I use on freedompop.com, an overlay and spinner appear, page simply refreshes and shows the login form again without being logged in.

    The reason I want to contact support is, however, my MiFi hotspot no longer automagically connects to the freedompop network. I will have to try again when I get home to provide you with the exact error message. The device is in perfect working order in all respects except for this. Actually "it doesn't connect" might not be entirely accurate, its connected, but I have no internet, and I get a webpage basically telling me to contact support. I would like to use this device this weekend. Please help!

    Thanks in advance!

    @shipwreck
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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