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Nothing but problems and overcharging, no answer from tech support.

HodorHodor Posts: 1FreedomPop Newbie
I logged onto this site to try and get any help I could with my problems but I can't even figure out where to post this. I emailed tech support about a week ago and have not heard anything back yet. Number one I changed my plan about 2 months ago to a cheaper plan *not the free one, and not only did it not change my plan but I have been charged 2 months in a row for the more expensive one even though It's showing my current plan as the 500. Tech support has not answered me or given any indication that they will refund the money they literally stole from me, and 2 days after I sent a ticket about this issue now the phone is constantly saying error message 302 "your device is inactive" and not allowing texts or calls. Almost no data has been used so I know that's not the issue, So now I'm sitting here with a phone that can't communicate with a plan that I changed 2 months ago but am still being charged for the more expensive one

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    Hodor said:

    I logged onto this site to try and get any help I could with my problems but I can't even figure out where to post this. I emailed tech support about a week ago and have not heard anything back yet. Number one I changed my plan about 2 months ago to a cheaper plan *not the free one, and not only did it not change my plan but I have been charged 2 months in a row for the more expensive one even though It's showing my current plan as the 500. Tech support has not answered me or given any indication that they will refund the money they literally stole from me, and 2 days after I sent a ticket about this issue now the phone is constantly saying error message 302 "your device is inactive" and not allowing texts or calls. Almost no data has been used so I know that's not the issue, So now I'm sitting here with a phone that can't communicate with a plan that I changed 2 months ago but am still being charged for the more expensive one

    @Hodor
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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