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New unlocked Moto G4 not activating and cannot login to support to submit a ticket

Please help. Just signed up with a new Moto G4 and Sprint SIM card appropriate for the G4. The signup process went smoothly, but the phone is not activating on the Sprint network. Also tried *#*#72786#*#*, does the reset and still fails to activate after the 5 attempts. Additionally, the support website for freedompop will not let me login to submit a ticket, but I can login to the main site. Thanks
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Thanks
nj
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