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I don't understand why I was charged.

neinei Posts: 2FreedomPop Newbie
Hello, I just got my monthly credit card bill today and noticed Freedompop charged me $27.98. The thing is I have yet to activate my phone service with Freedompop and the SIM still hasn't even been touched so I don't understand why I was charged at all. Please help me out since I would like to activate my phone next month but this incident is honestly putting me off. Thank you.

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    nei said:

    Hello, I just got my monthly credit card bill today and noticed Freedompop charged me $27.98. The thing is I have yet to activate my phone service with Freedompop and the SIM still hasn't even been touched so I don't understand why I was charged at all. Please help me out since I would like to activate my phone next month but this incident is honestly putting me off. Thank you.

    @nei
    When you purchase anything from FreedomPop, the device/Sim is activated at the time of Purchase. The account will ask you to pick a phone number as soon as you click Activate on the Credit Card Page. Than it takes you to a page that has the kitting bar. The account will remain activated, but dormant till the device/sim ships. Than FreedomPop will go live, so its 100% ready for you when you receive a few days later.

    If I don't plan on using the device/sim for awhile, I will downgrade it to the 100% Free Plan, and than upgrade when I need to. I do this with my Hotspots, when I go camping or on trips. FreedomPop is a no Contract Company and you can downgrade, upgrade or cancel at anytime with no penalties.

    Here is a Post I wrote on the FreedomPop Forum that has Great Step-by-Step instructions on Downgrading your account to the” Basic Free Plan, or 100% Free” and how to “Verify the Downgrade”. This has how to downgrade” Regular Plans”, and how to downgrade the “VAS Service Plans” (Value Added Service, that get missed on occasion). It also has how to turn “Auto top up off”-

    http://bit.ly/fpdowngrade

    The Free Plan is the default plan when downgrading your account. There is no other way to pick this plan. Once downgraded, you will be on the Free Plan by Default. This will also show you how to get another “500 mbs” each month, from adding “Freedom Friends”.

    If I don't plan on using the device/sim for awhile, I will downgrade it to the 100% Free Plan, and than upgrade when I need to. I do this with my Hotspots, when I go camping or on trips. FreedomPop is a no Contract Company and you can downgrade, upgrade or cancel at anytime with no penalties.

    I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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