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Unable to log in to Support, need to submit a ticket

Constance StachelekConstance Stachelek Posts: 2FreedomPop Newbie
I am logged in to the FP site, but once I try to move to support to submit a ticket I am stuck in a loop of endless requests for me to log in. I see this is an issue that has occurred for others, but no actual resolutions are noted other than "check for a PM" to resolve. I need to get in touch with FP because my credit card company is issuing a new number (due to fraudulent activity - NOT on FP); I may not have the new number before my billing cycle is up in 5 days and want to avoid my phone being deactivated. Can someone help me?

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Answers

  • Constance StachelekConstance Stachelek Posts: 2FreedomPop Newbie
    Thank you, Karina! I was able to log in to support; how did you fix that? I will see if I can put another CC number in billing temporarily until my new one comes through. Thanks again for fixing the login issue.
  • Thank you, Karina! I was able to log in to support; how did you fix that? I will see if I can put another CC number in billing temporarily until my new one comes through. Thanks again for fixing the login issue.

    Small issue that had to be fixed on our end!

    Sounds good :+1: Have a great day :)
  • gcawoodgcawood Posts: 2FreedomPop Newbie
    Please help! I am not receiving calls on my phone. (I can call out.) If someone calls me they hear ringing but then they go to my voicemail - my phone never rings. ALSO I am unable to get into support - I log into my account at freedompop.com, select support, and am prompted to log in again, and this fails.
  • gcawood said:

    Please help! I am not receiving calls on my phone. (I can call out.) If someone calls me they hear ringing but then they go to my voicemail - my phone never rings. ALSO I am unable to get into support - I log into my account at freedompop.com, select support, and am prompted to log in again, and this fails.

    Hello,

    I noticed that you updated the app later after you messaged us, can you please confirm if it helped. We are currently looking into your support issue! :)
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