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Got charge $19.99 after downgraded

weartoliveweartolive Posts: 1FreedomPop Newbie
Don't know why I got charged $19.99 today (the first day of new billing cycle) when I downgraded my service during the previous billing cycle? When I go to MY ACCOUNT => SERVICES, all I see is "You have not signed up for any services yet. Check out the available services below to get the most out of your FreedomPop experience." and a list many service options with associated costs.

I'd like to request a refund but the 1-888 number has no rep to answer. Any one here to help?

Comments

  • Don't know why I got charged $19.99 today (the first day of new billing cycle) when I downgraded my service during the previous billing cycle? When I go to MY ACCOUNT => SERVICES, all I see is "You have not signed up for any services yet. Check out the available services below to get the most out of your FreedomPop experience." and a list many service options with associated costs.

    I'd like to request a refund but the 1-888 number has no rep to answer. Any one here to help?

    Hello,

    I took a look at your account and you were charged for our Global 1GB Unlimited data plan. This was given to you as a free trial but it was never cancelled or downgraded before the renewal.
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