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billing problem

savsavsavsav Posts: 17FreedomPop Newbie
Hi,

On January 25 2017 at 10:22am , my account shows a Data Usage of $10.08

But I was connected to the library's wifi !

I should not have been charged anything.
Can you help?

Lucila Del Riego
[email protected]

Comments

  • savsav said:

    Hi,



    On January 25 2017 at 10:22am , my account shows a Data Usage of $10.08



    But I was connected to the library's wifi !



    I should not have been charged anything.

    Can you help?



    Lucila Del Riego

    [email protected]

    Hello,

    Can you please confirm if this is in regards to your Moto E account.
  • savsavsavsav Posts: 17FreedomPop Newbie
    Yes, this is in regards to my Moto E account

    Lucila Del Riego
    [email protected]
  • savsav said:

    Yes, this is in regards to my Moto E account



    Lucila Del Riego

    [email protected]

    It appears that you went over this cycle and last cycle, if you wish to not get charged $15 every time that you go over I would recommend disabling top ups! You can do so by logging into your account.
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