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Monthly Charge of $4.99

rrc0406rrc0406 Posts: 5FreedomPop Newbie
I have the Global Basic 200 plan with no services. I was charged with a monthly charge of $4.99 this month. I do not recognize this charge.

Comments

  • rrc0406 said:

    I have the Global Basic 200 plan with no services. I was charged with a monthly charge of $4.99 this month. I do not recognize this charge.

    Hey there!

    I was not able to locate your account so I will send you a PM to further assist you with this.
  • rrc0406rrc0406 Posts: 5FreedomPop Newbie
    The account is under the following email [email protected]
  • rrc0406 said:

    The account is under the following email [email protected]

    You were charged for our "Global Plus 300" international plan, looks like it was set on your account as a free one month trial and since it was not cancelled you were charged for the renewal.

    Would you like me to cancel this international plan for you?
  • rrc0406rrc0406 Posts: 5FreedomPop Newbie
    Yes I would like to cancel it. How do I know what I have if I do not see it in my account?

    Can this charge be reversed?
  • rrc0406 said:

    Yes I would like to cancel it. How do I know what I have if I do not see it in my account?



    Can this charge be reversed?

    I have cancelled it, but if it were still active this international plan would have appeared under "My account" tab and it would be in the dropped down named "international".

    As a one time courtesy, I have gone ahead and refunded you! Please allow 3-4 business days for the refund to appear on your end.
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