power button stuck

Xin ShenXin Shen Posts: 1FreedomPop Newbie
I got the phone from Groupon about three weeks ago. Now the power button stuck. I can't turn the phone on or off. The phone will sleep after a while. It can be woke up by a incoming phone call. It just can not be turned on by the power button, or off. What should I do? How can I get the 90 days warranty?

Answers

  • [Deleted User][Deleted User] Posts: 31
    @Xin Shen‌ - We may have to process a defective device exchange for you, if you continue to have device hardware issues let me know and I can help you out.
  • 99Starman99Starman Posts: 2FreedomPop Newbie
    Taylor, I have a similar problem, my phone is less then a month old and it has never been dropped or wet. The other day I noticed that it just booted up on it's own while sitting on a table. Since then the power button will not make it sleep or wake and it will not allow me to power the phone on or off. I found that if I plug the charger in it boots up but once it goes to sleep I can wake it with the power button. If it has shut down due to low battery I can restart it by removing and replacing the batter also.
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