Lost My Device

Darrick DeterdingDarrick Deterding Posts: 0FreedomPop Newbie
I have lost my Photon and I cannot find a way to do this online. Is there any way to order a new device for my account? I do not want to lose the rollover that I have built up.


  • S MPS MP Posts: 350FreedomPop Newbie, FreedomPop Expert ✭✭✭
    Wow, that's the second Photon in as many days...

    Check this info out. You might be able to locate it. :)

    I'm not an employee...only a volunteer. If you need official assistance:

    Freedompop Customer Service numbers-(888) 743-8107---(888) 906-3184---855) 703-5785---(888) 673-8518---888) 915-2647--(888) 731-1555--(888) 701-1353, Monday-Friday 8am-8pm PDT.
  • Darrick DeterdingDarrick Deterding Posts: 0FreedomPop Newbie
    Thanks for the info. I actually use a few of these on my android devices now. Not sure there is any info in the to help me find a mobile hotspot though.
  • [Deleted User][Deleted User] Posts: 31
    @Darrick Deterding‌ - Sorry to hear that, I have now deactivated the device so there is no unauthorized usage on your account. If you like to get a replacement device a phone agent should be able to "swap" a replacement device into your current account if you pay for the replacement.
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