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Where can I find my Freedompop MSID?

loveleozzloveleozz Posts: 1FreedomPop Newbie
My phone is virgin mobile LG optimus elite. I found the instructions to reset the network on my phone is to dial ##virgin# and enter MDN and MSID.

MDN is my freedompop phone number.

How can I find my MSID? Thanks,

Comments

  • loveleozz said:

    My phone is virgin mobile LG optimus elite. I found the instructions to reset the network on my phone is to dial ##virgin# and enter MDN and MSID.

    MDN is my freedompop phone number.

    How can I find my MSID? Thanks,

    Hello,

    By any chance do you mean MSL code?
  • Mark   ZinzowMark Zinzow Posts: 3FreedomPop Newbie
    No, the MSID is the code necessary to do anything useful with the MSL code. They should be provided together.

    I just activated a phone that is resetting itself to the wrong phone
    number, and not providing me any mobile service whatsoever. The number I was assigned was in the 360 area code, and all the procedures documented at:
    https://support.freedompop.com/app/answers/detail/a_id/2914/kw/activate after reset
    just reassign my phone to a 0000000031 number which then updates to an 857 area code number.

    If I had the MSL and the MSID this procedure might solve the problem,
    https://support.ringplus.net/support/solutions/articles/8000016653-manual-programming-android
    but as it stands I'm left wondering how to get premium support, or how many days it will take them to respond to my support ticket, and how many times I'll have to re-iterate that the canned solutions are not working for me. (Tried them all for hours.)
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