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BYOD failed activation

heyserheyser Posts: 2FreedomPop Newbie
edited February 2017 in BYOD #1
I activated freedompop service with my sprint iphone 6. But my iphone gave me "iphone is not activated" message, and I can't use any services. I have tried ##25327#, ##873283#, and reset iphone to factory settings. I even changed couple icc sim cards to see if its sim card's problem. Nothing worked. Someone told me to submit a ticket and ask service agent to update my icc id in my account should solve the problem. But I submitted two tickets, 170209-000172, 170206-000010, with my MEID and ICC ID, but the issue is still not fixed.

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  • heyserheyser Posts: 2FreedomPop Newbie
    I activated freedompop service with my sprint iphone 6. But my iphone gave me "iphone is not activated" message, and I can't use any services. I have tried ##25327#, ##873283#, and reset iphone to factory settings. I even changed couple icc sim cards to see if it's sim card's problem. Nothing worked. Someone told me to submit a ticket and ask service agent to update my icc id in my account should solve the problem. But I submitted two tickets, 170209-000172, 170206-000010, with my MEID and ICC ID, but this issue is still not fixed!
  • heyserheyser Posts: 2FreedomPop Newbie
    Quick update: After an administrator helped me to update my ICC ID, I actived my iphone without any problem. Thank you!
  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    No Problem! Please enjoy the rest of your week! :)

    NJ

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