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Remove a device?

NinjiNinji Posts: 3FreedomPop Newbie
I recently purchased a LG G3 White to replace an old ZTE Force from Freedompop I had under other email account.
Freedompop technical service already replaced it, but it still appears in this account for some reason.
I would like the "LG G3 WHITE" to be removed from this account.

Comments

  • njfulwider5njfulwider5 Posts: 10,415FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    Ninji said:

    I recently purchased a LG G3 White to replace an old ZTE Force from Freedompop I had under other email account.
    Freedompop technical service already replaced it, but it still appears in this account for some reason.
    I would like the "LG G3 WHITE" to be removed from this account.

    @Ninji,
    Unfortunately, When you have a swap, that you have, on the same email address like this, you are left with a Ghost device. These are ghost accounts once they are deactivated from the account. There is no MEID/ESN/IMEI or Mac ID attached to the device. There is also no plans, or services. The only thing we can do with these are replace them with another device down the road. Take a look at the account under devices, or scroll over your name and click Edit device. Shouldn't see any IDs attached. Please @ sign me here if you do, and we can make sure to get it deactivated for you.

    Hope all is well,
    NJ

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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