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BYOD - Can't connect to LTE - missing ICCID?

schwooshschwoosh Posts: 1FreedomPop Newbie
Brand new to freedompop and up and running. Unfortunately I can only connect to slow 3G data even though my wife's sprint native phone connects to the LTE in this area. I don't remember being asked for my ICCID number. Where can I update that - the help article says to contact freedompop but I already downgraded to the free plan :(

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭
    schwoosh said:

    Brand new to freedompop and up and running. Unfortunately I can only connect to slow 3G data even though my wife's sprint native phone connects to the LTE in this area. I don't remember being asked for my ICCID number. Where can I update that - the help article says to contact freedompop but I already downgraded to the free plan :(

    @schwoosh,
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks for your Patience,
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

  • rishonwrishonw Posts: 4FreedomPop Newbie
    @njfulwider5

    I have the same problem, i.e., unable to access LTE. Could you help me?
  • bearcatyaobearcatyao Posts: 1FreedomPop Newbie
    I have same problem here. Only 3g in my Nexus 6p. I think you should add my ICCID manually into my account in your system. Please help. Thanks!
  • DaveMDaveM Posts: 1FreedomPop Newbie

    @njfulwider5
    or rep that can take my SIM ICCID#

    Same exact as Swoosh, they never asked for ICCID, cannot connect to LTE. Could you please PM me the info you need so I can actually use phone properly, just signed up. Thanks
  • Rich Sias (16th)Rich Sias (16th) Posts: 3,124FreedomPop Newbie, FreedomPop Master, FreedomPop Expert ✭✭✭✭✭
    @admin @Admin Admin @Jorge @Karina @Norma S. Hopefully the Feb & Mar guys got assisted. the Nov guy could use your help, now.
    Be my Valentine ZTE, Victory, LG Volt, 803S, & 4 SIMs
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