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How to keep Echo Cancellation box checked?

Martin TobiasMartin Tobias FreedomPop Newbie Posts: 1
I've got a Moto E 2nd gen phone. The people I call hear a nasty echo when Echo Cancellation in Messaging is switched off.
When I open FP Messaging and go to Settings -> Audio -> Echo Cancellation I check/tick the box and that solves the problem as long as the box is checked/ticked... but the box won't stay checked/ticked and the echo comes back.
How do I keep the box checked/ticked to get rid of the echo? I've updated Messaging,


  • kerstuffkerstuff FreedomPop Newbie Posts: 636 ✭✭✭
    I would like to know the answer as well. I suspect that the off position is the default and it
    should be reversed.
  • Ian AllansonIan Allanson FreedomPop Newbie Posts: 9
    FPop have just said:- (see last line especially)

    "Please be advised that we had an upgrade with the application this could be the reason for the changes on the application settings.

    Please check the steps below for the echo cancellation:

    Echo cancellation
    - To the left of the blue speech bubble in the app, press the three lines to open your options pane
    - Press Settings
    - Go to the Audio options
    - Make sure Echo Cancellation is turned on
    - Calibrate your Echo detector. It will play three beeps to detect how much your echo is.
    - Set your code bitrate limit to 128kbps"
  • zahnazahna FreedomPop Newbie Posts: 21
    I have been experiencing this issue as well. Has this issue resolved for anyone?
  • Allen Kurt Allen Kurt FreedomPop Newbie Posts: 71
    Hi, I've still noted this problem with a setup. I'd like to set it and forget it. Unfortunately I get comments
    like where is that echo coming from? I go to setup and click it again and it goes away.
  • zahnazahna FreedomPop Newbie Posts: 21
    I noticed that the option now stays checked in recent versions of the app.
  • DejayDejay FreedomPop Newbie, FP Flyer Posts: 28
    That's odd. Its usually set as default. But I might be wrong. I think I used the OTT app on iPhone 7 and it seems to be good as default. I'll run some more test on Android and ios and see if there is a difference then.
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