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How Do I Use WiFi Instead Of Data?

KenR1015KenR1015 Posts: 1FreedomPop Newbie
My data usage detail shows that I'm using data while I'm at at home, connected to WiFi. This is causing me to go through my data limit way too quickly. How do I make sure that I'm not using data when I'm on WiFi?

Comments

  • Vincent SteadmanVincent Steadman Posts: 9FreedomPop Newbie
    What phone is it?
    A lot of new phones / software updates are pushing these silly 'adaptive wifi' or 'wifi performance' modes that allow the device to use both wifi or 3/4g when it decides it gets better performance or reception via either mode. Huawei for example call it WiFi+, Samsung call it 'Smart Network Switch', etc.

    You may want to make sure you turn that off (if you have it).
  • Kaydene EngstromKaydene Engstrom Posts: 1FreedomPop Newbie
    I am also in need of an answer to this problem. I am using an iphone. Can anyone tell how to change the settings to prevent this? Thanks
  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin

    I am also in need of an answer to this problem. I am using an iphone. Can anyone tell how to change the settings to prevent this? Thanks

    Hi! Can you please confirm your Iphone's MEID number to be able to look into your FP account?
  • jgmjgm Posts: 3FreedomPop Newbie
    hi, I use FP for years. The free 200 m plan.all of a sudden they charge all my CC 1 cent every month for over 1 year. Why ?
  • AlejandraGAlejandraG Posts: 5,698FreedomPop Newbie admin
    jgm said:

    hi, I use FP for years. The free 200 m plan.all of a sudden they charge all my CC 1 cent every month for over 1 year. Why ?

    Hi! We perform a maintenance verification during the course of your service when usage is not detected. The maintenance verification charge of $0.01 is applied to ensure that you have the capability to use our services by verifying the payment method on file.
    We recommend to cancel accounts you do not use or to use them on a monthly basis to prevent these $0.01 charges.
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