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Being charged for the free downgraded service

RalphieRalphie FreedomPop Newbie Posts: 1
I intentionally downgraded to the free ($0) sim card plan. I hadn't noticed until today that I've been being charged $7.99 per month for the last several months. I never signed up for the plan that I've apparently been using. I would like to get this corrected as I have barely been using your service and have come nowhere near my limits.

Comments

  • njfulwider5njfulwider5 FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer Posts: 10,415 ✭✭✭✭✭
    Ralphie said:

    I intentionally downgraded to the free ($0) sim card plan. I hadn't noticed until today that I've been being charged $7.99 per month for the last several months. I never signed up for the plan that I've apparently been using. I would like to get this corrected as I have barely been using your service and have come nowhere near my limits.

    @Ralphie
    I had this happen to me when I first started with FreedomPop. Then I found out that FreedomPop not only has Data Plans, they also have Value added services. It is possible that you have a Value added service enabled still. A great way to see where the charge came from. Open up your account online and click this link>>


    http://www.freedompop.com/billing_overview.htm


    Or Open your FreedomPop account. On the Tabs at the top you will see “HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "BILLING", and you will see a drop down Menu. Click “BILLING OVERVIEW".

    This takes you to the Billing Overview page and if you look at the box that says" Recent Transactions". It should show you if this was a Value added service. I also created a post to downgrade to the 100% Free Plan; this is the Value added service part of that post. This should help you downgrade if you find you have one>>

    Please log onto your account online and click this link>>

    https://www.freedompop.com/acct_services.htm

    Or Open your FreedomPop account. On the Tabs at the top you will see “HOME--MY ACCOUNT--BILLING--EARN FREE--SHARE DATA--SUPPORT" Click "MY ACCOUNT", and you will see a drop down Menu. Click "SERVICES".

    This will have the service plans, which sometimes get missed when anybody downgrades to Free. The Top boxes will be the service plans you are subscribed to. Start with the top box and work your way down (depending on how many service plans you have). Over to the right of each service plan is the words with an arrow "View Details->". Click view details and it takes you to a new page. On this page, under the box with the Service plan details are the words "To deactivate this service, click here". Click the link A pop up will show, click>> (Click here to confirm cancellation of your service). You will get another confirmation after it is complete.

    This is something Customer Support gave to the Experts yesterday to help other members downgrade service plans. Great little tutorial.

    Downgrade Service Plans;

    https://support.freedompop.com/app/answers/deta...

    Scroll down to "Removing an Add-on Service Online” This only shows how to downgrade Service Plans.

    I also just created this post on the Forum to help members downgrade to the 100% Free Plan-

    https://t.co/I9bQGqKWl6

    I tried to make sure I included all details when downgrading, even the instructions on how to turn off Auto Top-Up. Please let me know if you have any issues downgrading this Service plan.In this post, I also included a way to verify you are downgraded.

    Hope this helps,
    NJ

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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