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"Your Account Could Not Be Validated"

taneymailtaneymail FreedomPop Newbie Posts: 3
I have a Moto-E 2nd generation refurbished phone.

I have a $24 credit on my account, I just added $10. I have unlimited talk and text, and plenty of data left.

Unfortunately, when I try to call on the FreedomPop Messaging App, without being attached to wi-fi, the call does not go through. I get an error message that says "Your account could not be validated. Please contact customer service for assistance".

I called the 800 number on another phone, but I can't get through to talk to anyone, since I have the free account.

So I'm wondering, what should I do to make calls?! I need to be able to make calls WITHOUT BEING ON WI-FI.

I suspect maybe something is not connected right, on the phone??? Or I need to reset something???

Please help.

Thanks!

Comments

  • njfulwider5njfulwider5 FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer Posts: 10,413 ✭✭✭✭✭
    taneymail said:

    I have a Moto-E 2nd generation refurbished phone.

    I have a $24 credit on my account, I just added $10. I have unlimited talk and text, and plenty of data left.

    Unfortunately, when I try to call on the FreedomPop Messaging App, without being attached to wi-fi, the call does not go through. I get an error message that says "Your account could not be validated. Please contact customer service for assistance".

    I called the 800 number on another phone, but I can't get through to talk to anyone, since I have the free account.

    So I'm wondering, what should I do to make calls?! I need to be able to make calls WITHOUT BEING ON WI-FI.

    I suspect maybe something is not connected right, on the phone??? Or I need to reset something???

    Please help.

    Thanks!

    @taneymail,
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks for your Patience,
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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