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31000 No SIM error on MiFi 500

IreneSIreneS Posts: 3FreedomPop Newbie
I've had the MiFi 500 for a little over six months, got the 31000 No SIM error. Contacted FreedomPop support, did device reset through web interface and reset on device through Reset button, removed and replaced SIM several times -- still no go. Hope it really is a defective SIM since the warranty period has expired and if the MiFi itself is defective, I am out of luck. Anyway, I was advised to purchase new Sprint SIMGLT207R. How do I associate this new SIM with my existing FreedomPop account? Thanks in advance for any assistance with my inquiry.

Comments

  • Nanell ClarkNanell Clark Posts: 5FreedomPop Newbie
    Were you able to find a solution? I am having the same issue and got the same response from FreedomPop Support.

    Seems to be the SIM card since any other Sim card i put in the device works and i get the same error when I put the sim in a different device.
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