FredomPop iPhone arrived DOA - how to return?

whitenoisewhitenoise Posts: 3FreedomPop Newbie
The iPhone 5S that I purchased directly from FreedomPop does not work at all. Won't power on, charging makes no difference, screen won't even show the "battery empty" image. Has anyone been through the return or exchange process? I should have guessed they wouldn't make it obvious or easy to get this done. I don't think they'll even talk to me on the phone line because I'm on the free plan. Can instructions be found anywhere?

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  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭

    The iPhone 5S that I purchased directly from FreedomPop does not work at all. Won't power on, charging makes no difference, screen won't even show the "battery empty" image. Has anyone been through the return or exchange process? I should have guessed they wouldn't make it obvious or easy to get this done. I don't think they'll even talk to me on the phone line because I'm on the free plan. Can instructions be found anywhere?

    @whitenoise,
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks for your Patience,
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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