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BYOD activation is still pending

ryoryo Posts: 6FreedomPop Newbie
I have submitted request to activate my BYOD device but still it is pending.

Can you please look into it? The order id is "65469541"

Comments

  • [Deleted User][Deleted User] Posts: 12
    ryo said:

    I have submitted request to activate my BYOD device but still it is pending.

    Can you please look into it? The order id is "65469541"

    Hello,

    I will be glad to assist you, can you please provide me with the MEID of the device!
  • ryoryo Posts: 6FreedomPop Newbie
    MEID: 35823905159432
    ICCID: 89011200000218999927
  • [Deleted User][Deleted User] Posts: 12
    ryo said:

    MEID: 35823905159432
    ICCID: 89011200000218999927

    The device did not activate to the account. Can you confirm that during the process you inserted the phones MEID?
  • ryoryo Posts: 6FreedomPop Newbie
    Yes. I inserted this MEID during the activation process
  • ryoryo Posts: 6FreedomPop Newbie
    Hi, Is there any update on this? If you cannot resolve can you please cancel the order and refund the activation fee?
  • ryoryo Posts: 6FreedomPop Newbie
    Thanks Karina.. It works now
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