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Please downgrade my dat plan to free plan
I have tried for over a year to downgrade my data plan from 1GB to the free plan on my iphone but when I complete the process I get a web page that says the plan is already scheduled for a downgrade but it never gets downgraded and keeps charging me $10.55 each month. I have entered multiple tickets on this in the past but now I can't even do that because it says I have a free plan even though you are charging me $10.55 each month. You owe me over $120 back. In fact I would love to have the phone removed from My account al together which I asked for back in December but it is still there and I am still being charged $10.55 each month.