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I was charged $24.99 after downgraded to free plan

anotherblah1234anotherblah1234 Posts: 1FreedomPop Newbie
I initially had some trouble downgrading my account to the basic (FREE) plan at the end of the trial period of premium plan but managed to completed it. However, I noticed the charge of $24.99 to account but couldn't submit the help ticket since my account is already downgraded to FREE account.

How should I go about to get my refund for the incorrect charge and to ensure that my account is properly downgraded to avoid additional charges.

Any help would be greatly appreciated.

Comments

  • njfulwider5njfulwider5 Posts: 10,413FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer ✭✭✭✭✭

    I initially had some trouble downgrading my account to the basic (FREE) plan at the end of the trial period of premium plan but managed to completed it. However, I noticed the charge of $24.99 to account but couldn't submit the help ticket since my account is already downgraded to FREE account.

    How should I go about to get my refund for the incorrect charge and to ensure that my account is properly downgraded to avoid additional charges.

    Any help would be greatly appreciated.

    @anotherblah1234,
    Sorry for the inconvenience, I've sent you a PM in order to gather some personal information regarding your request. Please check your forum in box for the message.

    Thanks for your Patience,
    nj

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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