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Can A Man Get A Break! I Must Be In Purgatory. Is There Really No Way To Downgrade Premium Plus?

SamboSambo FreedomPop Newbie Posts: 6
I am unable to downgrade my trial Premium Plus service. I have tried through Account>Services. There simply is no option to do it. I have contacted Tech Support. They will not open a support ticket because I guess I'm identified as a free user and therefore do not qualify for a response. This is now false because I am actually being charged for premium services. I have tried all support phone numbers. They are all automated and refer you back to either the app or online account where again there is no option for downgrading. My head is spinning. Is there anybody out there?

Comments

  • njfulwider5njfulwider5 FreedomPop Newbie, FreedomPop Master, Test Role, FreedomPop Expert, FreedomFan, Android Master , FP Flyer Posts: 10,413 ✭✭✭✭✭
    Sambo said:

    I am unable to downgrade my trial Premium Plus service. I have tried through Account>Services. There simply is no option to do it. I have contacted Tech Support. They will not open a support ticket because I guess I'm identified as a free user and therefore do not qualify for a response. This is now false because I am actually being charged for premium services. I have tried all support phone numbers. They are all automated and refer you back to either the app or online account where again there is no option for downgrading. My head is spinning. Is there anybody out there?

    @Sambo,
    Once one of the admins responds to your message with the emails. They should be able to take care of this pretty quick.

    Thanks for your patience,
    NJ

    Great Tips and Trick, User Guides and How to's in my Signature-(Take a Peek)

    Hope you find any post I have created helpful. Please look for my How to-s(Downgrading-100% Free) and (How to use the FreedomPop Community), or my Guides on FreedomPop Devices(Phones) and (Hotspots). Here is one on (FreedomPop Plans). Here is one on all (FreedomPop Apps). He is one on(Traveling with your GSM Global Sim?) or Common Question about the (GSM Global Sim). You can PM me anytime by clicking this link here njfulwider5. Than click the BUTTON with the (Small Envelope), to left of the word (MESSAGE). I will do my best help. Welcome to FreedomPop

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