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Status code 303 "device inactive" on Galaxy S3 I bought from FreedomPop

gezageza Posts: 8FreedomPop Newbie
edited April 2017 in Account Help #1
EDIT: I ended up switching to Tello. Turns out FreedomPop had never successfully actually activated my device. Would like to have the charges for BYOD activation and "VIP Premium Support Service" reversed as the device was never activated and I never got any support (and I never even opted in to the $4 support service! it just showed up on my account and I can't cancel it), see https://support.freedompop.com/app/account/questions/detail/i_id/1325215

original post below
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I am attempting to activate a Samsung Galaxy S3 that I bought from FreedomPop on Dec 6, 2014. The original account I had bought it under told me "Your FreedomPop device is inactive" so I canceled the account and re-activated it via https://www.freedompop.com/activate

However, when I open the Messaging application, I am still getting the same error: "Your FreedomPop device is inactive. Please contact customer service to resolve the issue (Status Code = 303)". When I open the MyFreedomPop application, I get the error "Your Account has been suspended!"

Also I have already dialed ##SCRTN#, when the phone reboots and attempts hands-free activation it does 5 retries and then fails. Manually updating PRL and Profile both result in "The PRL update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: (Code: 407) Internal Error" / "The profile update could not be completed. Please try again later. If the problem persists, you may need to contact Customer Service. Error: (Code: 407) Internal Error"

Thank you!

Post edited by geza on
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