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Cannot make or receive calls, but texting works fine

When I try to make a call, it APPEARS to be calling, but there is no ringtone and the receiving phone does not ring. The dialer just hangs there, forever apparently, and says "calling" in the upper left-hand corner. I can send and receive text messages fine. I tried a "soft" reset several times to no avail. I just bought this phone (Moto E refurbished) from Freedompop last month. On March 25th, I test it and everything worked fine, including calls. But I've been out-of-town since then and left the phone behind. Today, I tried to use it again and ran into this problem. Please help. Thank you.

Comments

  • 99wonderful9999wonderful99 FreedomPop Newbie Posts: 2
    Same problem here. Please let me know if you have a solution. Thks
  • Jae HwangJae Hwang FreedomPop Newbie Posts: 1
    Similar issue. not hanging but says we're sorry, our service is currently unavailable."
  • María_MMaría_M FP Flyer Posts: 2,432 admin
    Jae Hwang said:

    Similar issue. not hanging but says we're sorry, our service is currently unavailable."

    Hello Jae, can you please provide us with the last 4 digits of the phone number associated to your account?
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