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Yet another BYOD that can't get 4G

Skippy2Skippy2 Posts: 8FreedomPop Newbie
I BYOD activated my Moto E 2nd Gen on FreedomPop CDMA but I can't connect at 4G. I've done a carrier reset and prl+profile update several times and tried an account sync from the FP app and it still only connects at 3G. I've seen multiple posts on this forum about having to provide the ICCID for the LTE SIM but this can only be manually added by FP support.
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