Help on activation byod using sim from deactivated account

sf123sf123 Posts: 2FreedomPop Newbie
I created a new account to activate my new phone cause my old phone was dead. I cancelled old account two days ago. The new phone failed to activate on sprint using the sim card from cancelled account. I dont know if it's the phone's problem or the sim card not released.
My number on the new account is (650) 397-8826, I can make calls over VOIP.

Answers

  • gFreedomPhonegFreedomPhone Posts: 20FreedomPop Newbie
    When a Sprint phone is activated, the phone and sim are married in Sprint's eyes. Both the old phone and the sim would need to be deactivated before you could use the sim in a different phone.
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