How do I fix an "Invalid Sim" error

fightingquakerfightingquaker Posts: 2FreedomPop Newbie
I tried to submit this problem as a support ticket, but the system would not let me, saying I am a "free" customer, even though I'm still in my first "paid" month. And, I tried to figure this out by looking at other posts, but it seems like the most common solution is: "a support tech needs to look at your account to confirm settings" or something like that. So, here goes...

I ordered a new SIM card, directly from FP. I inserted it into an LG G3 Vigor (a supported phone, according to the FP website). While on wi-fi, I downloaded the FP Messaging app as was able to successfully send a text message. However, as soon as the phone boots up, I receive an "Invalid SIM" error on my lock screen, and it never goes away. I've tried removing and reinserting the SIM card multiple times, rebooted multiple times. Nothing works. Due to the slow shipping process, I am already more than half way through my first month of service, and I can't even get my phone to function properly. Please help!!!

Answers

  • tessietsingtessietsing Posts: 6FreedomPop Newbie
    Same to me. I ordered a sim card directely from freedompop. I received the card and inserted into my ipad. I turned the cellurlar data on, AT&T service was shown and when I clicked the service, a message poped up "INVALID SIM CARD". I cannot find a fix in any way.
  • tessietsingtessietsing Posts: 6FreedomPop Newbie
    Same to me. I ordered a sim card directly from freedompop. I received the card and inserted into my ipad. I turned the Cellurlar Data on and AT&T service was shown. When I clicked the service, a message pop-up "INVALID SIM CARD". I cannot find fix in any way.
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