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Desperately trying to downgrade to free account - MIFI /Hotspot IMEI - 256691485105719314

Christina NguyenChristina Nguyen Posts: 7FreedomPop Newbie
Hello, I am desperately trying to downgrade this account and have been trying to do this for the last 15 days to no avail, just an endless loop of what to do and where to go. I used the email address: [email protected] when I activated but it says I don't have this device. I would be forever grateful. Thank you!

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