**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY

Charged for free plan

Yi Tang Jackie ChuiYi Tang Jackie Chui Posts: 6FreedomPop Newbie
I have explicitly downgraded my plan to the free plan before the trial ended and was still charged 7.99 for both of my devices.
I request a full refund as this is against what I have agreed to pay for.

Comments

  • kerstuffkerstuff Posts: 664FreedomPop Newbie ✭✭✭
    The $7.99 charges ate not for plans. That's an amount for one of the services. They are separate and you didn't cancel those. Check your account settings and it will be listed under services.
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