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incoming calls do not ring

Brand new to freedompop (2 days). Freedompop phone works in all functions EXCEPT incoming calls would not ring. phone is a Moto E. I can text, I can call out, etc. but whether or not phone will ring on an incoming call is pot luck. Updated all as recommended by diagnositics. But still, At times, it was goes straight to voice mail after 1 ring on caller end. I researched here and set push notification fixer to 3 minutes and this helped somewhat. Phone would ring somewhere between 3rd and 6th ring that caller hears. But occasionally will still go straight to voice mail on first ring. Phone still has never rung on first caller ring! It is a basic function that the phone should ring when called. How can you possibly expect me to continue a paid service when the phone can not perform the most basic functions of a phone !!! Even my 10 cents a minute net10 flip phone rings on the first ring. Any suggestions would be welcomed.
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Answers
FreedomPop is a waste of time!
With the new version of the FP Messaging App, there is no "Call Settings" in the setting menu. Am I missing something?