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Porting numbers to family plan

Inez LittleInez Little Posts: 2FreedomPop Newbie
I have sent support tickets. I have called customer support. No one seems to be able to tell me how to port my current numbers from another carrier's family plan in to FreedomPop. It can't be done thru the mobile app or on line. It gives an error message saying "We've popped your bubble. An error has occurred." Does anyone know how to get this done or is it a lost cause right now?


  • ramdxenramdxen Posts: 169FreedomPop Newbie, FreedomPop Expert ✭✭✭
    @Inez Little Sorry for the delay in seeing your post. I'm not an admin, so my abilities are limited. Have you tried the actual website? Your plan is different than mine, so my links may not work for you, but https://www.freedompop.com/acct_manage_number.htm?tab=transferNumberTab is where I would port a number. In any case, you'd need to log in first (make sure you are on the right account or sub account if you have multiple devices or sims) for the link to work. If it doesn't work for you, you may have similar navigation .. "My account" "phone" number." If it fails there, then I'm afraid an admin or support would be needed. If you're still waiting on a support ticket, send them a follow-up asking about progress. This has worked for me in the past.

    I hope this helps.
  • PhilipPhilip Posts: 30FreedomPop Newbie, FP Flyer ✭✭
    edited October 2017 #3
    I got the "popped your bubble" response, when using "https://www.freedompop.com/acct_manage_number.htm?tab=transferNumberTab"
    There is a "transfer number" box under "devices", then "actions" (The family plan portal has a different layout than other plans). However, when the pointer is over "transfer number" the phrase "coming soon" appears. Clicking transfer number has no effect. If you call FP for support the machine will direct you back to the website, or to subscribe to live support service with its own monthly fee. I would appreciate it, if the "coming soon" phrase replaced with a number that bypasses the automated system asking for money to talk to a live person (until the website is restored to 100% functionality). IF A PERSON HAS ALREADY REACHED THE PHRASE "COMING SOON", such person has done as much as humanly possible from the outside, subsequently, there should be no request for additional monthly fees, to reach a live person to circumvent the malfunction on FP's website.

    Those who post malfunctions, and potential repairs should be paid part of the IT specialists monthly salary, for discovering such potential problems.
    Post edited by Philip on
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