**Reminder** When you sign up for FreedomPop service we often offer a free trial experience for one of our plans or add-on services. Upon the end of your Trial, you will incur the regular charge for that plan or service. Please take a look at our Community post for more information regarding your recent purchase and what to expect: http://bit.ly/2xFTGWY
Need MSL code to reset / reactivate.
Hotspot refuses to connect my device to internet
FreedomPop charges me $15.00 when I update my billing info. When I use my Netgear Mingle hotspot, it refuses to connect me and asking for log in info while the page fail to load completely. I open other browsers to try to complete my log in, it fails the same way. I am out of options but to perform a factory reset. The forum state the MSL code is under my device listing but it's not. MAC ID: xxxxxx. Please provide me the MSL code to reset my device and reactivate my device.
The following shows screenshots of the error and billing charge.
Can't load web page
Post edited by Jeff Lu on