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Charged $7.99 when account already downgraded

rmoorermoore Posts: 3FreedomPop Newbie
I downgraded my account the day I activated it so shouldn't have been charged. I tried writing the email address listed at PayPal and it came back with a response telling me the account is monitored. How do I go about getting a refund?


  • crvee12crvee12 Posts: 7FreedomPop Newbie
    hard to get a refund.. you need to downgrade to 2 places in order to not get any charges:

    > Go to "My Account > Plans". You should see that you have the "Global 1GB Unlimited" plan for $19.99/mo
    > Find and click on the link "Details and Plan Management"
    > Then click on "To downgrade your plan, click here"

    > Go to "My Account > Service". You should see that you have the "FreedomPop Premium Plus" service for $7.99/mo
    > Click on the "View Details" button.
    > At the bottom of the next page, you will see "To deactivate the FreedomPop Premium Plus service, click here"
    > click the link to deactivate the service. You will need to click on a couple more screens to confirm your decision and decline any other service. You will eventually get the message, "YOU HAVE SUCCESSFULLY DOWNGRADED".

    see this guy's review, he's pretty good:
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