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Migrate from S3 to SIM

Kelly StacionisKelly Stacionis Posts: 4FreedomPop Newbie
I just got a new SIM and would like to migrate the number from my S3 (both devices are Freedompop). It seems like opening a ticket is not possible for normal customers, so how can I get this number moved?

Comments

  • [Deleted User][Deleted User] Posts: 12

    I just got a new SIM and would like to migrate the number from my S3 (both devices are Freedompop). It seems like opening a ticket is not possible for normal customers, so how can I get this number moved?

    Hey there Kelly,

    I have gone ahead and swapped the phone numbers as requested.
    Please attempt to sync account data through the menu tab within the FreedomPop Messaging App.
  • Kelly StacionisKelly Stacionis Posts: 4FreedomPop Newbie
    Thank you Karina. I have noticed that the new phone/sim occasionally reverts to its original phone number. I haven't noticed if this is based on my coverage/connection at the time. Is there anything we can check to fix this? I was really hoping to keep my original S3 number active and working for this new SIM.
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