Cannot Make or Receive Calls on Cell or wifi: GSM

Andrew CarrAndrew Carr Posts: 2FreedomPop Newbie
Hello everyone I BYOD android os 6, and I am able to text and use data. But I cannot make or receive calls regardless of wifi or cellular network. I've checked my apn and did the phone reset multiple times. I either goes black or switches to the phone app and says call failed. Any thoughts?
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