charged for monthly service even though I have a credit on my account?

Eric HagbergEric Hagberg Posts: 2FreedomPop Newbie
Because my device was shipped so slowly (over a month to get it) my account was credited $10, which should cover my monthly service... however I see that there's a pending charge on my account for the monthly fee, and my account credit is still sitting at $10.

Shouldn't the credit have been used before charging my credit card? If not, then what's the point of the $10 credit in my account?

Thanks,
-ech

Comments

  • [Deleted User][Deleted User] Posts: 31
    @Eric Hagberg‌ - I do not see any $10 charge on your account. Can you please confirm your account email?
  • Eric HagbergEric Hagberg Posts: 2FreedomPop Newbie
    There's no $10 charge on my account but I wondered why the monthly charge didn't take from the $10 _credit_ on my account rather than charging my credit card.

    Apparently the credit in the account is something that can only be used when you go over your limit, instead of auto-top-up, and keeping your account active... or at least that's what I'm gathering as I read more. Is that correct?
  • dineen Cohen dineen Cohen Posts: 0FreedomPop Newbie
    I keep going to cinnect and its saying my account is inactive. I dont understand why
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