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Account not found says the Automated call.

Prasad ShenoyPrasad Shenoy FreedomPop Newbie Posts: 1
I bought freedom pop basic plan which says $0 /month. I have not even used it from the day I purchased. Now I see I have been charged $12.99. I want to cancel my the sim. When I call the customer service The IVRS says account no found error and hangs up. I need help to resolve this issue and cancel my number.
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